Terms & Conditions
1. PAYMENT TERMS
We accept payments from all major credit cards via Paypal. PayPal ensures your payment details are protected. All prices are shown in Euros (€) andthe total amount includes VAT.
Your order will be processed once your payment has been completed. During the next 24h from your purchase you will be notified with a purchase confirmation email.
If, for any reason, the items you have purchased are sold out or out of stock we will notify you during the next 24h from the purchase and will proceed to an immediate refund.
Due to exchange rates a variation of price may occur when converting prices to a different currency. We do not take any responsibility for any extra charges or bank fees your bank may apply.
LÖV offers shipping worldwide. Orders will be processed and dispatched within the next seven working days from the order confirmation. All parcels are sent by Austrian Regular Mail Service or DPD . Once an order has been shipped we will send to our customers a confirmation email providing the tracking number and invoice for their order.
Purchases made on weekends or public holidays will be processed the next working day.
Delivery times are estimated and are subject to any possible delay of the delivery company, for which LÖV does not take any responsibility. Please, be aware that some destinations may require additional time for the package to arrive.
Due to international custom laws, please, be aware that International orders may incur in additional charges. The receiver is the only responsible for any charge applied to the package at customs.
If the package is returned to LÖV facilities or does not arrive to its receiver due to an incorrect delivery address provided by the customer, not accurate delivery information or otherwise, LÖV does not take any responsibility of the return shipping costs or package resend costs.
For any shipping assistance with your order please contact us at firstname.lastname@example.org with the subject ‘SHIPPING’.
3. RETURNS & EXCHANGES
Due to hygiene and health regulations we do not accept returns or exchanges, except when in pristine conditions.
Please refer to our size chart to ensure you are choosing the right size before purchase. If you are unsure of what size to get or you are in between sizes, we recommend you to order the smaller size.
In the event of faulty product please contact us during the next 48h from receiving the product at email@example.com with the subject ‘RETURN‘ indicating the intention and reasons for the exchange and your invoice number.
The product should be returned in its original packaging and condition, unworn, unwashed and with all the labels attached. Any return out of these 48h will not be accepted.
For the purposes established in the Organic Law 15/1999 of 13th December regarding Personal Data Protection, we inform you all personal data provided by the user at the checkout process or by creating a customer account, will be incorporated to LÖV data base with the only purpose of a better customer and user management.
You are entitled to access, adjustment, cancelation and opposition by contacting firstname.lastname@example.org.
Because of the elasticity and adaptability of our materials, all sizes shown in the Size Charts are approximate. Please shop carefully and refer to our Size Chart to ensure you choose right.
For any assistance when choosing your size, please email us at email@example.com with the subject ‘SIZING’.
LÖV does not store any credit card details. Any other personal details you provide in the checkout process, newsletter subscription or by creating an account are kept confidential in our database for the only use of LÖV
Newsletter is only delivered by your prior consent. By introducing your email in the Newsletter fill-out box you suscribe to our email list and consent us to send you commercial and promotion communications.
If you do not wish to receive more Newsletter emails from us you can unsubscribe at anytime by clicking the link ‘Unsubscribe’ at any of our emails.
7. COOKIES & GOOGLE ANALYTICS
Our website use Google Analytics.. We use this data with the only purpose of improving our website and your future shopping experiences with us.
8. INTELLECTUAL PROPERTY
The brand LÖV® and all the contents shown in this website belong to LÖV GmbH. and are protected by the correspondent laws. Any reproduction, distribution, manipulation or commercial use of any of the materials and contents without our consent named above is forbidden.
Any bad use or incursion of functions of the website will be prosecuted to the full extent of the law.